Our ticket counters are open during operating hours. Our guest service is also available by telephone and e-mail for information, reservations and rebooking at the following times:
Mo- Fr: 08.00am - 05.00pm
Sa - Su and public holidays: 08.30am - 05.00pm
Your rights as a passenger are important to us and we always endeavor to answer your concerns and inquiries about the WolfgangseeSchifffahrt in a solution-oriented manner.
Agentur für Passagier-und Fahrgastrechte (apf), a department of Schienen-Control GmbH:
Passengers who do not agree with the decision of the transport company can contact the apf. As a free and independent arbitration board, it provides quick and binding solutions and compensation in the event of a dispute (e.g. in the event of delays or cancellations). Please submit your documents using the complaints form available at www.apf.gv.at. If electronic transmission is not possible for you, please send the documents by post to: Agentur für Passagier- und Fahrgastrechte, Fachbereich Bahn, Linke Wienzeile 4/1/6, 1060 Vienna - Phone +43 1 5050 707 730
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